Refund policy

Refund & Return Policy – Plett Deliveries

1. Refund Policy

At Plett Deliveries, we strive to provide fresh, high-quality food and efficient delivery services. If you are not satisfied with your order, please review our refund policy below:

Eligibility for Refunds

You may request a refund under the following conditions:

  • Incorrect Order – If you receive the wrong items, please notify us within 30 minutes of delivery, and we will arrange for a replacement or refund.
  • Missing Items – If an item is missing from your order, we will either provide a refund for the missing item or arrange for redelivery.
  • Poor Food Quality – If food arrives spoiled or inedible, please contact us immediately with photo evidence, and we will investigate. Refunds or redeliveries will be handled on a case-by-case basis.

Non-Refundable Situations

  • Orders that are delayed due to unforeseen circumstances (e.g., traffic, weather, or high demand) unless they exceed 60 minutes beyond the estimated delivery time.
  • Change of mind after placing an order.
  • Food that has been partially or fully consumed.
  • Orders with incorrect delivery details provided by the customer.

How to Request a Refund

To request a refund, contact our support team via [insert contact details] within 30 minutes of delivery. Please provide:

  • Order details (order number, items ordered, and delivery time).
  • A description of the issue.
  • Photo evidence, if applicable.

Refunds will be processed within 5-7 business days, depending on your payment method.

2. Return Policy

Due to the nature of food delivery, we do not accept returns. However, if you receive an incorrect or defective order, we will arrange a redelivery at no extra charge.

3. Cancellation Policy

  • Orders can only be canceled within 5 minutes of placing the order.
  • If the restaurant has already prepared your order, cancellations will not be accepted.
  • Refunds for canceled orders will be processed within 5-7 business days.

4. Contact Us

For any refund or order-related inquiries, please contact us at:
info@plettdeliveries.co.za

We value your satisfaction and will do our best to resolve any issues quickly!